Privacy Policy

Rainbow Region Dementia Doula (ABN: 23 426 935 489)

Effective Date: 13/11/2025

Rainbow Region Dementia Doula (RRDD) is committed to protecting your privacy and respecting your personal information. This policy explains how we collect, use, store, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

RRDD provides compassionate, person-centred support to individuals and families living with dementia. We are based in the Northern Rivers region of New South Wales and operate under the direction of:

Virginia Beaufort
PO Box 748, Cawongla NSW 2474
Email: hello@rainbowregiondementiadoula.com.au
Phone: 0400 197 272

2. Information We Collect

We may collect the following types of personal information to help us provide effective support and communication:

  • Name, address, phone number, and email address
  • Health and care information relevant to your situation
  • Next-of-kin, Power of Attorney, supported decision maker, or emergency contact details
  • Payment information (when applicable)
  • Notes and correspondence from meetings or care planning sessions

This information may be collected directly from you, your nominated support person, or through our website contact form.

3. Why We Collect Your Information

We collect personal information to:

  • Provide and tailor dementia doula support
  • Manage appointments, bookings, and client records
  • Communicate with clients, carers, and authorised professionals
  • Meet record-keeping and taxation requirements
  • Fulfil legal obligations where required

We only share information with other care professionals (such as doctors or aged-care providers) when you have given explicit consent or when required by law.

4. How We Store and Protect Your Information

Your information is stored securely in digital and, where necessary, physical formats. We protect your information through:

  • Multi-factor authentication for all digital storage systems
  • Encrypted files and password-protected devices
  • Locked filing cabinets for physical records

Access to personal information is restricted to authorised RRDD personnel only.

5. Retention and Disposal

We retain records for seven (7) years to comply with Australian Taxation Office requirements. After that time:

  • Physical records are securely shredded
  • Digital records are permanently deleted

6. Website and Online Privacy

Our website (www.rainbowregiondementiadoula.com.au) may collect basic analytical data through Squarespace Analytics and cookies to help us understand how visitors use our site. We do not sell, trade, or share visitor data for marketing purposes.

If you prefer not to accept cookies, you can adjust your browser settings at any time.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us via email or phone. We’ll respond promptly and do our best to ensure your information is accurate and up to date.

8. Complaints and Concerns

If you have any concerns about how your personal information is handled, please contact:

Virginia Beaufort
Email: hello@rainbowregiondementiadoula.com.au
Phone: 0400 197 272

We will respond to all privacy concerns in good faith and aim to resolve issues quickly and respectfully. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or legal requirements. The most recent version will always be available on our website.